ICSE Class 10

General instructions: Answer all questions. Marks are shown in brackets [ ].

Objective

1. 1.
   A grocery store sells underweight packets of rice labeled as 1 kg. Which consumer right is being violated in this case?

   1. A. Right to Be Heard
   2. B. Right to Be Informed
   3. C. Right to Seek Redressal
   4. D. Right to Be Protected
   [1]
2. 2.
   Which of the following is an example of consumer exploitation through adulteration?

   1. A. Selling bottled water at double the MRP
   2. B. Adding water to milk to increase quantity
   3. C. Promising 'instant weight loss' in advertisements
   4. D. Selling 900g of rice as 1kg
   [1]
3. 3.
   Which of the following is an example of consumer exploitation?

   1. A. Providing a detailed product manual with clear instructions.
   2. B. Selling a product labeled as 1 kg but containing only 900 grams.
   3. C. Offering a money-back guarantee for unsatisfied customers.
   4. D. Displaying accurate nutritional information on food packaging.
   [1]
4. 4.
   A customer made a payment using an online banking portal, but after completing the transaction, they did not receive confirmation or any proof of payment. When they contacted customer service, they were given no valid response. Which consumer right allows the person to demand proof and transparency?

   1. A. Right to safety
   2. B. Right to be informed
   3. C. Right to seek redressal
   4. D. Right to consumer education
   [1]
5. 5.
   A business operating in the food processing industry released harmful gases into the atmosphere, exceeding permissible limits. This action caused protests by environmental groups and negative media coverage, damaging the company's reputation. Which stakeholder expectation is primarily violated in this case?

   1. A. Shareholders' expectation of high dividend payouts.
   2. B. Society's expectation for environmental sustainability and compliance with regulations.
   3. C. Employees' expectation of job security and high wages.
   4. D. Customers' expectation of low product prices.
   [1]
6. 6.
   The Right to Be Informed under consumer protection laws ensures that consumers:

   1. A. Receive free products for testing
   2. B. Are provided with accurate and truthful information about products
   3. C. Can return products without reason
   4. D. Are exempt from taxes on purchases
   [1]
7. 7.
   Why is consumer awareness considered important in the marketplace?

   1. A. It allows businesses to charge higher prices without justification.
   2. B. It protects consumers from unfair trade practices and enables informed decision-making.
   3. C. It reduces the need for government regulations on business practices.
   4. D. It ensures businesses can avoid legal consequences for unethical behavior.
   [1]
8. 8.
   A customer withdraws cash from an ATM, but the machine fails to dispense money, even though the amount is deducted from the account. Which consumer right allows the customer to file a complaint?

   1. A. Right to consumer education
   2. B. Right to safety
   3. C. Right to seek redressal
   4. D. Right to be informed
   [1]
9. 9.
   Under the Consumer Protection Act, 2019, which Consumer Disputes Redressal Commission handles claims between ₹1 crore and ₹10 crore?

   1. A. District CDRC: Handles claims up to ₹1 crore.
   2. B. State CDRC: Handles claims between ₹1 crore and ₹10 crore.
   3. C. National CDRC: Handles claims exceeding ₹10 crore.
   4. D. Local CDRC: Handles claims up to ₹50 lakh.
   [1]
10. 10.
    Consumers are responsible for checking labels and verifying quality marks before purchasing products.

    1. A. True
    2. B. False
    [1]